Our complaints procedure is readily available to all customers upon request. It is published on our website and summarized in our customer documentation.

We are dedicated to resolving complaints promptly. If you are dissatisfied with our services and wish to raise a complaint, please follow the outlined procedure.

How to Make a Complaint
If your concern relates to the service provided by us or one of our trusted partners, you can reach us through any of the following methods:

Email: richie@wise-mcr.com

What Happens Next

Acknowledgment: We will acknowledge your complaint within three working days.
Response Time: A full response will be provided within eight weeks. If additional information is required during the investigation, we will contact you.

Complex Cases: For complex cases requiring more than eight weeks, we will keep you informed of our progress.
Partner Complaints: If your complaint concerns one of our trusted partners, we will forward the details to them, notify you of this action, and provide information about their complaints procedure.

Our goal is to address your concerns efficiently and transparently. Thank you for giving us the opportunity to resolve the issue.